Return Policy Page

Thank you for shopping at TheGiftFairyShop.com. We want to ensure your shopping experience is enjoyable and hassle-free. Please review our return policy below for information on returning items purchased from our online store.

Eligibility for Returns - To be eligible for a return, the item(s) must be in new, unused, and unopened condition with all original packaging and tags. Returns must be initiated within 30 days from the date of purchase. Customized or personalized items, as well as perishable goods, are not eligible for returns.

Return Process - To initiate a return, please contact our customer service team at [insert contact information] or use our online return request form [insert link]. You will be required to provide your order number and details of the item(s) you wish to return. Our customer service team will guide you through the return process and provide you with a return authorization (RA) number.

Return Shipping - Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, item arrived damaged). We recommend using a trackable shipping method to ensure the safe return of your item(s). Once your return is received and inspected, we will process your refund or exchange.

Refunds and Exchanges - Refunds will be issued to the original payment method used for the purchase. We will process your refund within 7 days after receiving and inspecting the returned item(s). If you prefer an exchange, please specify the replacement item you would like, and we will ship it to you once the returned item is received.

Damaged or Defective Items -  If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the item. We will provide instructions on how to return the item, and we will cover the return shipping costs. You may choose to receive a replacement item or a refund for the damaged or defective product.

Cancellations -  If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. If the order has already been shipped, you will need to initiate a return as described in this policy.

Contact Us - For any questions or concerns regarding our return policy or the return process, please contact our customer service team at Shop No. 3,Shree Hari Complex # 86/3 , Vajrahalli Village, Kanakpura main road, Bangalore - 560109. We reserve the right to update or modify this return policy at any time without prior notice. Please review this policy before making a purchase to ensure you are aware of the current terms and conditions. Thank you for choosing TheGiftFairyShop.com. We appreciate your business and look forward to assisting you with any returns or exchanges.